Frequently Asked Questions

We accept most major insurance plans including Blue Cross, Aetna, UnitedHealthcare, and Medicare. Please contact our office to verify your specific plan coverage.

For most specialists, no referral is needed. However, some insurance plans may require a referral from your primary care physician. Please check with your insurance provider.

Please bring a valid photo ID, your insurance card, a list of current medications, any relevant medical records, and completed intake forms which will be emailed to you after booking.

Please arrive 15 minutes before your scheduled appointment to allow time for check-in and completing any necessary paperwork.

Yes, you may reschedule or cancel up to 24 hours before your appointment at no charge. Late cancellations or no-shows may be subject to a fee.

We offer limited same-day appointments for urgent care needs. Call us early in the morning to check availability for same-day scheduling.

You can request copies of your Auckland medical records through our patient portal or by submitting a written request to our office. Processing typically takes 5-7 business days.

Yes, we offer virtual consultations for many conditions. Check our Telehealth page for more details on how to schedule a virtual appointment.